What do I do if the owner cancels my rental?

Has the owner just canceled your booking? You are disappointed and that’s normal…we are too. This is why we’ve been in place a system that allows you to find another vehicle for your trip as of today.

 

Your departure is in less than 8 days

  • The owner has canceled your booking in their account, which has automatically generated an email from us with all the information for finding a vehicle, as well as a credit for the amount that you have already paid. Remember to check your spam folder 📧.
  • Our Customer Service will do its utmost to help you find a replacement vehicle that meets your needs and is available for your dates 🔍.
  • Outside of our opening hours, rest assured, you can search on our website, make new rental requests for a new vehicle. If an owner accepts one of your requests, you can pay for your new booking on your own thanks to your credit.
  • An additional 10% reduction will be sent to you in the automatic email. You can apply this Promo Code to your new booking.
  • You can, of course, choose a refund of the amount you’ve already paid for your booking, by sending an email to 📧 assurance@wikicampers.fr

 

Your departure is in more than 8 days

  • The owner has canceled your booking in their account, which has automatically generated an email from us with all the information for finding a vehicle, as well as a credit for the amount that you have already paid. Remember to check your spam folder.
  • Our Customer Service will do its utmost to help you find a replacement vehicle that meets your needs and is available for your dates.
  • Outside of our opening hours, rest assured, you can search on our website, make new rental requests for a new vehicle. If an owner accepts one of your requests, you can pay for your new booking on your own thanks to your credit. If the total price of the new booking is less than your credit: you will be refunded the difference; if the total price is more: you have to pay the difference.
  • You can, of course, choose a refund of the amount you’ve already paid for your booking, by sending an email to assurance@wikicampers.fr 📧

 

 

Still have questions? Contact us 📧

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