You have a practical guide that accompanies your lease agreement. You will find all the information and contacts you need in case of a breakdown during your trip.
If the vehicle is broken or accidental (immobilization), stop in a safe place, get sheltered, and contact the support service, available 24 hours a day and seven days a week.
They will then be able to transport the broken or accidental vehicle to the nearest garage. In the event of a breakdown on the motorway, the only towtruck authorized by the motorway company has access to the tracks. Therefore, you have to go to the nearest emergency stop under the motorway's safety rules.
You break down: What to do if the vehicle is repairable?
Assistance will take care of you within the contract terms, offering you a night's lodging to wait for repairs.
There are two possible situations :
- Suppose the real estate is due to the tenants' misuse or accident. In that case, the costs of repairs related to the breakdown are the tenant's responsibility.
- Suppose the immobilization is due to an accidental or indeterminate mechanical failure. In that case, the costs of repairs related to the incident are the Owner's responsibility.
You can arrange compensation directly with the Owner when you return the vehicle.
To do this, you must use page 4 of your rental agreement or via the mobile application.
IMPORTANT: The tenant should incur no expenses without the prior agreement of the assistance and the Owner.
You break down: What to do if we cannot repair the vehicle?
Assistance will take care of you within the terms of the contract by offering to repatriate you.
You will not be able to return the vehicle to the Owner due to the incident. There will, therefore, be no return inventory. Please take photos of the vehicle's interior and exterior. You can then clear customs in the event of damage to the vehicle during repatriation.
Two situations are possible:
- Suppose the immobilization is due to misuse or an accident caused by the tenant. In that case, the costs of repairs related to the breakdown are in charge of the tenant.
The Owner has the right to claim compensation for the costs of returning the vehicle (petrol, tolls) and for the cleaning costs for which you were initially responsible.
- The Owner then bears a mechanical breakdown whose cause is fortuitous or indeterminable. The costs of repairs are related to the Owner.
The costs of returning the vehicle (petrol, tolls) are also the responsibility of the Owner. Cleaning costs and additional fuel (you should typically return the car with a full tank) are the tenant's responsibility.
In both cases, the insurance service calculation will apply to which you will have to send all your proof by email.
IMPORTANT: the tenant shall incur no costs without the prior agreement of the Assistance and the Owner.