We do the maximum to guarantee our ads.
The owner has to rent his campervan in good condition with technical certificate mandatory.
If you leave close to the owner, you can meet him and see the campervan before to confirm the booking.
When it is time to sign the contract, the day of the departure, if you think the campervan does not match with the ad, you have the 2 possibilities :
- Accept the rental : take some pictures and inform the owner of the dysfunction. It will be possible to leave a comment about the campervan at the end of the rental
- Refuse the rental : take some pictures and inform the Customer Service within 2 days. We will do our best to find a solution.
Other question ? Contact us : https://www.wikicampers.com/contact